Unfortunately, we are unable to process returns for items not purchased on our website or in our retail location. If your item was received as a gift please contact us directly and we can try to locate your order to further assist you.
2. I JUST PLACED AN ORDER ONLINE, WHEN WILL MY ITEM SHIP?
All of our items are handmade to order. Some pieces are in stock and some have to be specially ordered. Please give us two weeks to ship your item. If you need your order right away, please call or email firstname.lastname@example.org and we will advise the expected shipping time. Please do so prior to placing your order. Sadly, we don’t move as fast as Amazon Prime although we wish we could!
3. I'M HAVING DIFFICULTY WITH THE CHAIN AND IT JUST DOESN'T FIT ME ANYMORE. WHAT CAN I DO?
We are happy to see what we can do for you. We cannot alter pre-made or sale items. We do however sell chains individually if you'd like to upgrade your chain. Feel free to call us prior to placing your order to see how we might be able to help.
4. CAN I OVERNIGHT MY PACKAGE?
USPS offers overnight shipping, but in actuality it will take up to two days. We are happy to send it through UPS or FEDEX, but just make sure to contact us first so we may find the best shipping method to fit your needs. In addition, if you place the order and request overnight shipping the item will ship as soon as it is in stock. As stated above, we do not always have these items on hand so please contact us prior to placing your order to assure that you are not disappointed that the item did not arrive on time.
5. WHY DID MY NECKLACE TARNISH?
Our jewelry is costume jewelry, which means that it is plated jewelry with a metal base. All plated items can tarnish if not taken care of properly. Tarnishing may occur due to exposure to water, sweat, cosmetics, and skin and hair products. Certain skin types are also susceptible to tarnishing as well. Please make sure to take all jewelry off before getting showering/swimming and remember to wear your jewelry last when getting dressed. We are happy to speak with you about your tarnished piece but please know that we cannot be responsible for this occurrence. We do offer a re-plating service for a fee.
6. WHERE IS THE JEWELRY MADE?
All Alisa Michelle pieces are made with ♥ in the USA.
7. DOES YOUR JEWELRY CONTAIN LEAD OR CADMIUM?
All of our jewelry has been tested and meets all of the California Prop 65 requirements. Our plating does contain nickel which may pose a problem for your skin if that is an allergen.
8. CAN I RETURN A CUSTOM ORDERED PIECE?
Due to the handmade nature of our jewelry we do not accept returns or exchanges on all custom made pieces. We are happy to discuss other alternatives to satisfy your needs, but we advise that you please order carefully. Please note that if your return is lost in the mail or does not make it to us in one piece and the item is not insured we will not be responsible. You must insure your piece and provide tracking in order to guarantee we will receive it. When sent in plain paper envelopes items have been taken and stolen in transit.
9. WHY DON'T YOU ACCEPT RETURNS?
Due to the handmade nature of our pieces we are unable to accept returns. We are happy to accommodate exchanges of our pre-made items within 5 days of receiving your item.
10. I BOUGHT AN ITEM ON SALE, CAN I EXCHANGE IT?
All sale items are final sale. We cannot accept returns or exchanges on all sale items.
11. CAN I ALTER OR CUSTOMIZE A SALE ITEM?
We do not customize any of our sale items.
12. I BOUGHT AN ITEM ON ALISAMICHELLE.COM AND IT BROKE, WHAT CAN I DO?
First, contact us and we will assist you. If the damage is a defect we are happy to repair it. DO NOT send the item back without contacting us first. We have a special Return Authorization (RA) request form for you to fill out. We would also need to determine the cause of the repair. If it’s a repair for an item that the owner of the piece broke we will be happy to fix the item for a minimal charge. Again, please contact us for more information and we will be more than happy to assist you.
13. THE STATUS OF MY ORDER SAYS DELIVERED WHEN I TRACK MY ITEM, BUT I DID NOT RECEIVE IT YET. WHAT CAN I DO?
In the event that you have not yet received your item, we are unable to replace items if the status of the shipped item displays confirmation of delivery in our system. We will assist you with any information you may need, but suggest you contact your local post office and postal worker about your package. Unless specified otherwise, all items are sent first-class mail with tracking. We cannot be responsible for lost or stolen packages that are confirmed delivery. If the item is lost in transit, and states such on the USPS website, we will do everything we can to assist you.
14. I SENT AN EMAIL, WHEN WILL YOU RESPOND?
We generally respond fairly quickly to all emails. Please expect a reply within 24-48 hours (please be patient if our response may be delayed due to holidays and the weekends.) Emails may also get lost or have been sent to your SPAM folder, please take a look in there first!
15. ARE YOU REAL PEOPLE OVER THERE?
Yes! We are real people! No, we are not robots, but we do read each and every email you send us and do our very best to assist you. :)