Frequently Asked Questionss
I BOUGHT AN ITEM FROM ANOTHER WEBSITE OR STORE. CAN I RETURN IT TO ALISA MICHELLE?
Unfortunately, we can’t process returns for items purchased outside of our website or retail location. If you received your item as a gift, reach out to us directly—we’ll do our best to locate the original order and assist you from there.
I JUST PLACED AN ORDER ONLINE. WHEN WILL IT SHIP?
All of our pieces are handmade to order. While some items are in stock, others may need to be crafted just for you. Please allow up to two weeks for shipping. If you’re in a rush, contact us at info@alisamichelle.com before placing your order, and we’ll let you know the estimated shipping time. We’d love to move as fast as Amazon Prime—but handmade takes a little more time!
MY CHAIN ISN’T FITTING PROPERLY. WHAT CAN I DO?
We’d be happy to see how we can help! While we can’t alter pre-made or sale items, we do offer individual chains for purchase if you’d like to upgrade. Feel free to call us before placing your order to discuss your options.
CAN I OVERNIGHT MY PACKAGE?
While USPS offers “overnight” shipping, it often takes up to two days. If you need it faster, we can ship via UPS or FedEx—just contact us first so we can find the best shipping method for your needs. Keep in mind, even with overnight shipping, your item will ship once it’s in stock. To avoid any surprises, please check with us before placing your order to confirm availability.
WHY DID MY NECKLACE TARNISH?
Our jewelry is costume jewelry, which means it’s plated over a metal base. Tarnishing can happen if the piece is exposed to water, sweat, cosmetics, or skin and hair products. Certain skin types may also cause quicker tarnishing. To keep your jewelry looking great, remove it before showering or swimming, and put it on last when getting dressed. While we can’t be responsible for tarnishing, we do offer re-plating services for a small fee if you’d like to refresh your piece.
WHERE IS THE JEWELRY MADE?
All Alisa Michelle pieces are proudly made with ♥ in the USA.
DOES YOUR JEWELRY CONTAIN LEAD OR CADMIUM?
All of our jewelry meets California Prop 65 requirements. However, our plating does contain nickel, which may cause irritation if you have a nickel allergy.
CAN I RETURN A CUSTOM-ORDERED PIECE?
Since our jewelry is handmade, we’re unable to accept returns or exchanges on custom-made pieces. We’re happy to explore other solutions to meet your needs, so feel free to reach out. If you need to return an item, please ensure it’s properly insured and tracked—we can’t be responsible for lost or damaged returns.
WHY DON’T YOU ACCEPT RETURNS?
Because each piece is handmade, we don’t accept returns. However, we do offer exchanges for pre-made items within 5 days of receiving your order.
I BOUGHT AN ITEM ON SALE. CAN I EXCHANGE IT?
All sale items are final sale—we’re unable to offer returns or exchanges on these items.
CAN I ALTER OR CUSTOMIZE A SALE ITEM?
We’re unable to customize sale items.
I BOUGHT AN ITEM FROM ALISAMICHELLE.COM AND IT BROKE. WHAT CAN I DO?
First, reach out to us—we’re here to help! If the damage is due to a defect, we’re happy to repair it. Please don’t send anything back without contacting us first. We’ll provide a Return Authorization (RA) form and help determine the cause of the damage. If the break is due to wear and tear, we can usually fix it for a small fee.
MY ORDER SAYS “DELIVERED,” BUT I HAVEN’T RECEIVED IT. WHAT SHOULD I DO?
If tracking shows your item was delivered, but you haven’t received it, please check with your local post office and postal carrier. We’re unable to replace items that are confirmed as delivered. All orders are shipped with tracking, and while we can’t be responsible for lost or stolen packages, we’ll assist in any way we can if your package is lost in transit.
I SENT AN EMAIL. WHEN WILL I GET A RESPONSE?
We aim to respond to all emails within 24–48 hours (excluding weekends and holidays). If you haven’t heard from us, check your spam folder—sometimes our messages end up there!
ARE YOU REAL PEOPLE OVER THERE?
Yes, we’re 100% real people! No bots here—just a dedicated team reading each of your emails and doing our best to help. :)