Jewelry orders are shipped using USPS Mail unless otherwise specified. Please contact us if you wish for us to use another method.
If you need to expedite your order please contact us BEFORE placing the order to make sure the item is in stock.
Each piece of jewelry is made to order thus not all pieces are available at the time of purchase. Please give us 2-4 weeks to ship your product, unless it is in stock and it will go out the following day from purchase. We will do everything we possibly can to get your order out right away, please be patient and nice to us! We only want to make you happy :)
Please note: all orders are processed subject to pending inventory availability. Shipping timelines are not guaranteed, however you will be contacted via email should your purchase be delayed.
International orders, excluding Canada and Puerto Rico, are shipped via USPS Priority mail service for $20.00 USPS does not provide a tracking number and the package is not insured. We are not responsible for lost or stolen packages, additional custom fees or charges.
Alisa Michelle is not responsible for lost or stolen items. If you have issues with your mail delivery please use an alternate address. We also will be happy to accommodate alternate shipping methods. Please call us before placing your order (818) 501-9300. We do not offer refunds if the item states delivered on the delivery confirmation. All items are sent with tacking to ensure delivery.
EXCHANGES & REPAIRS
Exchanges may be requested within 5 days of receiving your order.
Repairs will be made to merchandise damaged as the result of normal wear.
We are unable to repair or exchange items bought in any retail stores or on other retail or flash sale websites.
Exchanges and repairs may be requested by email at firstname.lastname@example.org with "Exchange/Repair" as your subject line. You will receive a response via email within 1-2 business days. Or you can give us a call at (818) 501-9300 and we will assist you.
Approved returns will include an Exchange/Return Authorization Number (RA#), label and shipping instructions. Please note that you are responsible for all shipping costs.
Exchanges and Repairs will not be processed without an RA#. We are not responsible for any items that are damaged, lost or stolen during transit.
If you are unable to print your shipping label please contact us at (818) 501-9300.
We do not accept return on any orders. However, we do offer exchanges, but only within 5 days of confirmation of delivery of your purchase. Exchanges are not accepted on any Deal of the Week or sale item purchases. Exchanges must be in brand new condition with any/all tags attached and/or packaging still intact.
For special cases that need immediate attention please give us a call at (818) 763-2949 and we will take it under consideration for a possible refund.
All custom/personalized orders are non-refundable and will not be accepted for a return- this includes items designed in our online Design Bar.
We are unable to accept returns for items bought in any retail stores or on other retail or flash sale websites. Returns will not be accepted without a Return Authorization Number (RA#). If you choose to not to request for an RA# and simply return your package, we will place the item back in the mail. All returns MUST be approved prior to sending them to Alisa Michelle Designs.
For further questions or comments please email us at email@example.com or give us a call at (818) 763-2949. We're more than happy to assist you!
GMA DEALS AND STEALS RETURN POLICY
As stated in our ordering terms, all items may be returned within 7 days of receipt of your item(s). All returns must be in the original packaging and in new condition. Please email us at firstname.lastname@example.org or call us at (818) 763-2949 to be issued a return authorization number. YOU MUST OBTAIN A RETURN AUTHORIZATION# IN ORDER TO PROCESS A RETURN. ALL RETURN SHIPPING FEES ARE THE RESPONSIBILITY OF THE CUSTOMER. ONCE THE ITEM HAS BEEN RETURNED TO ALISA MICHELLE, YOU WILL RECEIVE YOUR REFUND LESS YOUR ORIGINAL SHIPPING COST OF $3.99. Any items shipped back to us without a return authorization number, will promptly be shipped back to you.
For questions or comments please contact us at email@example.com and we will reply back within 24 hours. For urgent requests please call us at (818) 763-2949 and we will do our best to assist you.